Support

Watch our how to videos

How to Download the SASAdoctor application from the Google Play Store
How to register
How to Consult a Doctor
How to restart an appointment
How to order medication
Modes of payment
How to Upload Past Personal Medical Records When Requested by a doctor on the SASAdoctor APP

Frequently Asked Questions

SASAdoctor offers virtual medical consultations via the SASAdoctor APP. Patients consult with our doctors via live video conference. Through SASApharmacy located in Westlands, Waumini House 5th floor, patients can get their medication (prescribed by our doctors or your doctor uploaded by you on the App) delivered to their office or home. Through SASAlabs, patients can get lab tests done.
We offer affordable corporate and individual packages. Kindly contact us via +254 700 011 226 or send an email via info@sasadoctor.com for further information about our packages.
Using your smart phone's Apple App store or Google Play store, search sasadoctor and download the App. You can register using your mobile phone number as your key identifier.
Use the 'ÁDD FAMILY' tab on the APP. When you click on the tab, you can add the details of your dependants.
You can pay for SASAdoctor services using your Insurance Cover, MPESA or Credit Card/ Debit Card.
Using the SASAdoctor App, click on 'SEE DOCTOR NOW'. Select the doctor of your choice and click on 'SCHEDULE'. Choose the date and time and log in at the set time. At your SCHEDULE APPOINTMENT time, log in and go to the APPS menu and select APPOINTMENETS. On upcoming appointments, you will find a pending appointment. kindly click on 'START NOW' and wait to connect with your doctor.
Please ensure you are in a well-lit area before taking your photo. Also ensure that you are using the right account. If you are still getting the prompt, kindly call +254 700 011 226 for further assistance.
Ensure that your internet connection is stable. If you are using cellular data, please ensure you have sufficient bundles and your network is good. If you still get these prompts kindly give us a call at +254 700 011 226 further assistance.
If you are unable to connect to a doctor the first time; kindly wait and you will be switched to another available doctor. If this doesn’t work, end the call and go to the APP's menu and select APPOINTMENTS. On upcoming appointments, you will find a 'PENDING APPOINTMENT'. Kindly click on 'Start Now' and wait to connect with your doctor. If you are still having problems, please call us at +254 700 011 226 for further assistance.
If you are disconnected during a session, go back, and click on the APP's menu and select 'APPOINTMENTS'. On ‘UPCOMING APPOINTMENTS', you will find a 'PENDING APPOINTMENT'. Kindly click on 'Start Now' and you will be connected to the same doctor.
When you choose the doctor of your choice or 'FIRST AVAILABLE' option, the SASAdoctor APP will take you to the payment section. Input the coupon provided at the ‘Enter the coupon here‘ textbox and press ÁPPLY'.
On the App's menu, select Insurance. Select the person whose details are to be verified. Ensure the details on your smart card match the ones registered on SASAdoctor. Once done, verify and use the App for consultations and other services. If you experience problems, kindly contact your insurer to verify the details.
If you encounter difficulties with verifying insurance with prompts like 'Policy records not found’, first establish whether your insurer has fully integrated with us or you are using coupons. Secondly ensure your details on the SASAdoctor app match the ones on your smart card, i.e date of birth, gender, your two names, etc. Also ensure you put in the correct member number. If the problem persists, kindly contact your insurer.
On the app's menu, select ‘Order Now'. Under “Consultation” select the doctor who prescribed your medication and select the drugs or lab requisition. Click on “Order Now”. Select the location of pharmacy or lab and 'ÇONTINUE'. Click on the placed order and ÇONTINUE'. Select whether to pick up or to be dropped at and ‘Add to Cart’. Select the doctor and ‘Continue to Checkout’. Select mode of payments and you will be notified when your order has been successfully placed.
On the app's menu, select ‘Order Now'. On the top right click on the small arrow pointing upwards. Select the person uploading the order and fill in the prompts. Once done submit and you will be notified if successful.
On the app's menu, select 'Personal Medical Record'. Go to 'Investigations’. Select 'Results’. Click on “+” and upload your lab results.
Medications are delivered FREE of charge within five Kilometers of the designated centers. Any additional kilometer is charged KES 50/= per Kilometer. If you are far from a major centre, you will be advised accordingly if courier charges are available.
Our Turn Around Time is around 4 hours. If you are experiencing delays longer than this, kindly contact us via +254 700 011 226.
If you forget your password, launch the SASAdoctor app and click on 'Forgot Password’. A tab will pop up requesting for the number you registered with SASAdoctor. Fill the correct number and submit. You will receive an OTP (One-Time-Password) on your phone. Verify and reset your password with a PASSWORD that you can easily remember.
For security reasons, you can only edit items that cannot compromise your account. To edit your details, go the 'APP's MENU' and select 'SETTINGS'. Click on the 'PROFILE', Click the pencil on the top right. Kindly contact us via +254 700 011 226 for further assistance.
SASAdoctor is a virtual clinic. You can access our services from anywhere, at any time as long as you have smart phone that has the SASAdoctor APP. We have 3 physical clinics. One is in Westlands, Waumini House 5th floor, the other one in Kariobangi Cooperative Bank building, 2nd floor and a 3rd one in Kakamega County. Check Google Maps on our website.
To register as a doctor, you need to scan and send your original documents to monica.wanjiru@sasadoctor.com. You should then download the SASAdoctor Android App and register as a doctor. Attach your certificates, Personal indemnity, copies of your identification documents, current practicing license and certificate of registration.
Yes. We offer discounts on various occasions. You can get discounts through an automated process where the app selects and sends you an automated discount.
Referrals notes are pushed through the app and you can download, print, and present them at a medical facility of your choice or any of our partners. We offer physical referrals to our partners in several regions. The referrals range from a physical check up to a specialist’s investigation. We are also in partnership with major laboratory companies who can pick up test samples from wherever you are.
Since we have a national coverage of telemedicine, any medical healthcare provider interested in partnering with us can reach to us through info@sasadoctor.com
Our physicians and clinical officers can diagnose many common ailments including but not limited to abrasions, acne, allergies, bacterial vaginosis, bites and stings, body aches, bronchitis, bruises, cough, dehydration, diarrhea, earache, erectile dysfunction, fever, flu, frostbite, headaches and migraines, hives, insomnia, itchy eyes, lice, medication refills, mild lacerations, nasal congestion, nausea, pinkeye, respiratory infections, sexually transmitted infections, sick notes for work or school, sinus infections, skin infections, sore throat, sprains and strains, travel medications, urinary tract infections, vomiting and yeast infections.
Our service is covered by most Kenyan insurance companies.Visit our homepage to see a list of insurance companies that we have partnered with.
Our physicians can prescribe medications online during your consultation. Your prescription will be on your SASAdoctor Mobile App. Once you accept a prescription, you will have the option to pick it up from a pharmacy of your choice or we can recommend a pharmacy. You can also upload your prescription for delivery if within our covered region.
We use security infrastructure and have policies around the use and sharing of data to ensure your personal information is private and secure. Every consultation on SASAdoctor is provided by a Kenyan Licensed Clinical Officer or Physician who is required by their licensing authorities to guarantee confidentiality of all our patients. You have full control and ownership over your personal health information, and only you decide how you want to share it.
Yes. Telemedicine is safe and effective, and it is changing the way in which we experience healthcare. Telemedicine is becoming popular throughout the world. According to research, more than 90% of patients say they are satisfied receiving healthcare online and would use it again.
Yes. SASAdoctor services are available as long as you have the SASAdoctor App downloaded on your smart phone. Please note, Kenyan Licensed Physicians can only provide limited services for non-Kenyan residents and visitors.
We accept mobile money (MPESA) and all credit and debit cards. For membership purchases, you will be charged six months in advance.
Yes you can. We have doctors who you can see as soon as you request to see them. You can also schedule to see a specific doctor.
SASAdoctor is not intended for medical emergencies. If you believe you are experiencing an emergency, please visit the nearest hospital.
We offer simple Pay as You Go plans and monthly Membership Plans for both Clinical Officers (CO) and Physicians (DR): *Clinical Officers KES 495 *Physicians KES 895 In addition, we offer annual memberships that give you access to unlimited visits, so you can enjoy the peace of mind of having a doctor on call 24/7/365. *Specialists For a specialist, the prices depend on the type of the specialist and starts from as low as KES 895. Log in on the app and look at the price of the specialist you want to consult.